Foundation & Support
Customer-facing AIManaged website on a Marathon Automation-supported platform, chatbot, public-facing AI profile, hosting, maintenance, and support.
Services / Capability
Managed Support
Support the operating environment according to clearly delegated responsibilities.
Authority and responsibilities
Three ways to operate — one capability foundation
Organization & Support
Organization-wide contextIncludes Foundation; expands the organizational knowledge model, AI guidance, content generation, prompts, and readiness for automation.
System Support models
Connected business operationsIntegrations and automation connected to approved business platforms, governed by Advisory, Shared Administration, or Operational Partnership authority.
Organization & Support includes Foundation & Support. Automation Enablement requires an active Organization & Support plan. Customers may enroll directly in Organization; the Foundation deliverables are established first without requiring a separate Foundation purchase.
Capability areas
What this work can cover
✦
Advisory support
Investigate and recommend while the client executes administrative changes.
✦
Shared administration
Perform approved work within a delegated automation-related scope.
✦
Operational partnership
Administer covered automation-related operations as the primary external operator.
Engagement boundaries
How this fits the Marathon Automation offering model
01
Standalone work
Consulting and third-party system implementation may be contracted independently.
02
AI Enablement
Customer-facing and organizational AI are delivered through the relevant Foundation and Organization plans.
03
Automation Enablement
Ongoing cross-system integrations and automation follow the contracted Automation Enablement authority model.
Marketing + more / service capability
Campaign support is governed by authority, not a new plan
The same Support Pro, Admin Pro, and Partner Pro operating models apply to approved marketing delivery workflows where covered by the agreement.
Business application
Explore coordinated campaigns →Content, channel, customer journey
One business brief can inform the outward message and the systems that receive the response, provided the appropriate people approve each step.
Same authority models / more business functions
Marketing services belong within the existing operating models.
A customer may need content for a promotion but prefer to publish it independently; another may authorize Marathon Automation to administer selected campaigns or platforms. The three System Support levels establish who performs approved operational work—not which marketing functions exist.
System Support Pro
AdvisoryMarathon Automation supplies relevant content and guidance; the customer administers and executes the covered work.
System Support Admin Pro
Shared AdministrationMarathon Automation performs approved work in authorized marketing and business platforms while the client remains primary administrator.
System Support Partner Pro
Operational PartnershipMarathon Automation serves as primary operational administrator for covered automation-related platforms and workflows within contracted authority.
All three have the same core Automation Enablement capabilities. Service-specific manual effort may affect its price without forcing a wholesale support-plan upgrade. Client accounts, licensing, media spend, and consumption costs remain subject to the agreement.
See campaign delivery in context →Start a conversation
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.