Business Continuity
From dependency mapping to recovery readiness
Follow the work, not just the software
Identify critical platforms, configuration dependencies, export/backup options, alternate contacts, and restoration responsibilities.
A practical operating sequence
Business request
A person, approved platform event, or customer interaction supplies the initial request.
Structured intake
Required information is collected and checked before a downstream action is considered.
Decision or review
Applicable business context, authorization, and human review determine the next step.
System handoff
An approved task or record moves to the responsible team or connected platform.
Visibility
Status, exceptions, and accountable ownership remain available for support.
How it can be delivered
Implementation
A third-party platform may be configured through an independently scoped project.
AI Enablement
Foundation or Organization can establish the relevant approved AI knowledge and customer-facing experience.
Automation Enablement
Connected workflows and operational administration are scoped under Automation Enablement after Organization & Support.
Marketing programs need continuity too
When a site or integration is unavailable, staff need a fallback for published offers, customer inquiries, and timing-sensitive commitments.
From an offer to a coordinated response
Plan content creation, authorized publishing, customer inquiries, and internal fulfillment as related but separately governed activities.
Build a more connected business.
Discuss your business systems, customer experience, and next implementation priorities with Marathon Automation.